Mumbai: Mumbai Indians will commence the ticket refund process starting Monday, 2nd May 2016 10:00 am onwards, for the bookings of its home matches dated 8th, 13th, and 15th May due to the change in venue from Mumbai to Vizag.
Fans who had pre-booked online tickets for these three matches through the franchise’s ticketing partner BookMyShow or bought it from authorized counters, will be provided full refund.
The refund process – defined into four categories - will be open for 14 days starting Monday, 2nd May 2016.
Customers who have booked online and have not been issued their physical tickets, refund will be credited in their respective bank accounts within 8-10 working days.
For customers who have booked online and have picked up the physical tickets, customers can hand over their tickets at RPL House, 15 Walchand Road, Bellard Estate Near Grand Hotel, Fort, Mumbai between 10.00 am to 06.00 pm from 2nd May 2016 till 15th May 2016, and an acknowledgement receipt will be provided to the customer for the returned tickets and the refund amount will be credited in their respective bank accounts within 8-10 working days.
For customers who bought tickets directly from authorized ticket counters by paying cash, are also requested to handover the tickets at RPL House during office hours for an on-the-spot refund.
For customers who have opted for home delivery, delivery executive from the ticketing agency will collect the tickets from 2nd May 2016 onwards, from their respective home address and an acknowledgement receipt will be provided to the customer for the returned tickets and the refund amount will be credited in their respective bank accounts within 8-10 working days.
Additionally, BookMyShow has set up call center (022-61445050) to assist fans in the refund process.
